Billing Operations Associate Manager

Job Summary

Leading day-to-day billing operations, the full-time Associate Manager, Billing Operations & Strategy will oversee invoicing accuracy, manage the billing ticket queue, and drive automation initiatives while collaborating with Finance, Revenue Accounting, and Engineering in a remote-first environment.

Key responsibilities

• Own day-to-day billing operations for Custody and Prime, ensuring invoicing accuracy and managing the monthly close
• Lead and develop the billing operations team, coordinating BPO support to enhance operational efficiency
• Drive automation in billing and collections processes, leveraging AI-assisted tools to improve cycle time and quality

Required qualifications

• 5+ years of experience in billing, revenue, or finance operations with direct process ownership
• Proven experience in leading or mentoring teams and managing operational queues to service level agreements (SLA)
• Strong knowledge of billing and invoicing systems, with hands-on experience in NetSuite, Salesforce, or similar tools
• Demonstrated success in improving operational processes through automation and tooling
• Familiarity with SOX controls and the financial close process