Billing Operations Coordinator

Job Summary

Owning the full lifecycle of billing accuracy and payment processing, the full-time Billing Operations Coordinator will manage billing exceptions, monitor declines, and ensure seamless operations between enrollment platforms and carrier partners, all while working in a remote environment.

Key responsibilities

• Manage billing exception identification, triage, and resolution, serving as the first line of response for billing-related tickets
• Run daily declines monitoring and produce weekly trend reports to proactively flag issues before they impact members or agencies
• Process monthly payment files for carriers and maintain accuracy and continuity between systems

Required qualifications

• 1 or more years of experience in billing operations, payment processing, insurance administration, or a related operational field
• Strong attention to detail with a proven track record of managing recurring processes independently
• Comfort working in enrollment and billing platforms with a quick learning ability for proprietary systems
• Clear written communication skills for effective ticket management and cross-functional updates
• Proactive and solution-driven mindset, capable of identifying issues before they escalate