Billing Operations Specialist

Job Summary

Detail-oriented and proactive, the full-time salaried Billing Operations Specialist will provide operational support for telecommunications and managed print services, executing billing processes, coordinating customer requests, and maintaining accurate service records in a fully remote environment.

Key responsibilities

• Execute billing processes and manage customer service operations for telecommunications and managed print services
• Coordinate the ordering, deployment, and delivery of managed print devices while maintaining proactive communication with customers
• Provide troubleshooting support for managed print-related issues and assist with telecommunications procurement and inventory management activities

Required qualifications

• Associate or Bachelor's degree in accounting, finance, business, or a related field, or equivalent experience
• Proven experience in handling customer inquiries and service requests in a professional environment
• Working knowledge of billing systems and financial processes in a high-volume service setting
• Proficiency with ticketing systems, billing platforms, and Microsoft Office applications
• Strong analytical skills with the ability to interpret data and resolve operational inefficiencies