Billing Operations Supervisor

Job Summary

Managing daily billing operations, the full-time Billing Operations Supervisor will oversee invoicing processes, lead a small team, and collaborate with cross-functional departments to ensure accurate and timely billing in a remote environment.

Key responsibilities

• Manage daily services billing operations, including various billing models and support mid-month and month-end billing cycles
• Lead and mentor a team of billing specialists, ensuring adherence to timelines and serving as a point of escalation for billing issues
• Collaborate with Project Managers and Operations to resolve billing discrepancies and provide visibility into unbilled activity

Required qualifications

• 5+ years of billing experience, preferably in a professional services environment
• Prior experience leading or mentoring team members
• Strong understanding of services billing models (time & materials, fixed fee, recurring billing)
• Experience with PSA/ERP systems (Changepoint, Intacct, or similar) preferred
• Ability to manage multiple priorities in a fast-paced environment