Billing Patient Service Representative

Job Summary

A company is looking for a Patient Service Representative - Billing.

Key Responsibilities

• Serve as the primary contact for patients, ensuring effective communication regarding billing inquiries and insurance questions
• Collaborate with clinical teams to verify insurance coverage and assist patients in understanding financial obligations
• Utilize Zendesk to resolve billing inquiries and participate in audits to detect discrepancies

Required Qualifications

• 2-5 years of experience providing patient support; 1-2 years of billing experience preferred
• 2 years of experience with Zendesk
• 2 years of experience with Athena
• 2 years of experience with Google Workplace
• Strong, reliable internet connection and a quiet, distraction-free workplace