Billing Representative II

Job Summary

As a full-time Billing Representative II, the candidate will work remotely from Monday to Friday, 7:00 AM to 4:30 PM Eastern, managing outbound calls and correspondence to gather necessary billing information for clients, patients, and third-party insurances.

Key responsibilities

• Make outbound calls to clients and internal customers to escalate billing issues for timely resolution
• Develop and maintain productive relationships with customers, ensuring a professional tone and de-escalating issues as needed
• Research and resolve correspondence from various channels, ensuring accurate billing resolution and following up on outstanding requests

Required qualifications

• 2 or more years of customer service experience in a healthcare-related field
• Knowledge of billing, finance, and eligibility processes and practices
• High school diploma or GED (or higher) is required
• Proficiency in digital skills, including Outlook and Excel
• Experience in delivering complex customer service excellence and achieving productivity and accuracy standards