Billing Representative II

Job Summary

Working remotely full-time, the Billing Representative II will manage phone and correspondence interactions to gather missing information for accurate billing to clients, patients, and third-party insurances, while maintaining customer relationships and resolving billing issues.

Key responsibilities:

• Make outbound calls to clients and internal customers to escalate billing issues for timely resolution
• Develop and maintain productive relationships with customers, ensuring a professional tone and effective communication
• Research and resolve correspondence from various sources, ensuring accurate billing resolution and adherence to timelines

Required qualifications:

• 2 or more years of customer service experience in a healthcare-related field
• Knowledge of billing/finance and eligibility processes, practices, and concepts
• High school diploma or GED (or higher) required
• Proficiency in digital skills, including Outlook and Excel
• Experience delivering complex customer service excellence while achieving productivity and quality standards