Billing Representative II

Job Summary

Working remotely full-time, the Billing Representative II will manage outbound communications to gather necessary information for accurate billing to clients, patients, or third-party insurances while developing strong customer relationships and resolving billing issues.

Key responsibilities

• Make outbound calls to clients and internal customers to escalate and resolve billing issues
• Research and resolve correspondence through various channels including paper, fax, email, and phone
• Manage internal customer service mailbox requests and ensure timely follow-up on billing inquiries

Required qualifications

• Minimum of 2 years of customer service experience in a healthcare-related field
• Knowledge of billing, finance, and eligibility processes
• High school diploma or GED required
• Proficiency in digital tools such as Outlook and Excel
• Experience in delivering complex customer service excellence and achieving quality standards