Billing Resolution Advocate

Job Summary

A company is looking for a Billing & Posting Resolution Advocate.

Key Responsibilities

• Investigates, analyzes, negotiates, resolves, documents, and reports on billing issues and complaints
• Identifies solutions for billing issues and presents resolution options to customers
• Negotiates and authorizes billing settlements and adjusts customer accounts within established limits

Required Qualifications, Training, and Education

• Experience in billing or customer service roles
• Ability to analyze and resolve complex billing issues
• Familiarity with negotiation techniques
• Understanding of consumer and commercial billing processes
• High school diploma or equivalent; further education preferred