Billing Resolution Specialist

Job Summary

A company is looking for a Billing & Posting Resolution Provider.

Key Responsibilities

• Investigate, analyze, negotiate, resolve, document, and report on billing issues and complaints
• Identify solutions for billing issues and present resolution options to customers
• Negotiate and authorize billing settlements within established limits and adjust customer accounts

Required Qualifications

• Experience in billing or customer service roles
• Ability to analyze and resolve complex billing issues
• Familiarity with negotiation techniques and settlement processes
• Proficiency in documenting and reporting on billing activities
• High school diploma or equivalent; further education in finance or business is a plus