Billing Specialist

Job Summary

Responsible for managing the entire billing process, the full-time remote Billing Specialist will generate invoices, track payments, and resolve discrepancies while collaborating with sales, customer success, and finance teams to ensure a seamless customer billing experience.

Key responsibilities

• Generate, process, and manage invoices for subscription-based services, including renewals and usage-based billing
• Reconcile billing data with CRM and subscription management systems while maintaining customer billing accounts
• Resolve customer billing inquiries, disputes, and discrepancies, and assist in implementing billing system improvements

Required qualifications

• 2+ years of billing or accounts receivable experience, preferably in a SaaS environment
• Familiarity with subscription billing models and recurring revenue concepts
• Experience with ERP/Billing/CRM systems such as Sage Intacct, Maxio, Stripe, or Salesforce
• Proficiency in Microsoft Excel, including pivot tables and lookups
• Ability to handle sensitive customer data with confidentiality and care