Billing Specialist

Job Summary

Handling inbound customer inquiries, the full-time Billing Specialist I will manage customer requests related to billing, process and audit invoices, and collaborate with various departments to support customer and internal team needs in a remote environment.

Key responsibilities

• Address customer inquiries and document discussions related to billing issues
• Research and verify customer issues with internal teams to determine root causes
• Present information clearly to both internal and external customers

Required qualifications

• High school diploma/GED with 2+ years of billing-related experience, preferably in a customer-facing role
• Ability to articulate issues and document resolutions effectively
• Strong computer skills, including proficiency in Excel, Word, PowerPoint, and Outlook
• Experience in customer service with a proven track record of resolving issues
• Effective accounting and organizational skills, with attention to detail