Billing Specialist Tier II

Job Summary

A company is looking for a Billing Specialist Tier II in the United States.

Key Responsibilities:

• Provide responsive and timely service to customers and partners, handling phone, email, and platform-based communication
• Maintain service level agreements and compliance with regulations while resolving complex billing issues
• Build relationships with agency partners and internal team members to ensure accurate and consistent communication with customers

Required Qualifications:

• High School Diploma or GED required, Bachelor's Degree preferred
• 2 years of Financial Services, Collections, or Banking experience
• 1+ year of customer service experience in a fast-paced high-volume environment
• 1+ year of familiarity with internal system standards and processes
• Proficiency in G-Suite Tools, Salesforce, Payment Processing Systems, and Collaboration tools