Billing Support Operations Manager

Job Summary

Leading a dynamic team, the full-time remote Billing Support Operations Manager will drive change management, enhance operational efficiency, and improve collaboration across various departments while turning billing data into actionable insights for leadership.

Key responsibilities

• Manage and optimize billing support operations, ensuring alignment with FinOps, EPD, Enablement, and BPO partners
• Analyze operational and billing data to create performance narratives and recommendations for leadership
• Develop scalable workflows and performance metrics to enhance operational rigor and efficiency

Required qualifications

• 5+ years of medical billing support experience, including expertise in revenue cycle management and insurance claims
• 3+ years of leadership experience in a billing support or healthcare operations environment
• Proficiency in process mapping, defining performance metrics, and building workflows to improve efficiency
• Experience with data analysis tools such as Google Sheets or Excel and the ability to communicate insights to senior stakeholders
• Demonstrated ability to influence cross-functional teams and navigate complex, ambiguous situations