Billing Support Specialist

Job Summary

A company is looking for a Billing Support Specialist who will manage customer inquiries related to billing and payments.

Key Responsibilities

• Respond to customer inquiries about billing, payments, subscriptions, refunds, and invoices
• Investigate and resolve charge disputes, payment failures, and refund requests
• Maintain accurate records of billing interactions and suggest process improvements

Required Qualifications

• 1-3 years (Tier 1) or 3-5 years (Tier 2) of customer service experience, preferably in a tech or music-related industry
• Strong understanding of invoicing, refunds, and subscription management using tools like Stripe and PayPal
• Experience with customer support software such as Zendesk or Salesforce
• Familiarity with AI-powered tools or music production software is a plus
• Ability to handle sensitive customer information with discretion