Billing Support Specialist

Job Summary

A company is looking for a Billing Support Specialist (EMEA) to manage customer billing inquiries and improve the billing experience.

Key Responsibilities

• Provide timely responses to customer support cases related to billing and usage
• Debug user-specific issues, such as payment failures and unsettled invoices
• Identify opportunities for internal tooling improvements to enhance support efficiency

Required Qualifications

• 2+ years of experience in customer support, specifically in billing for technical customers
• Experience working in async or globally distributed teams
• Ability to navigate ambiguity and work efficiently in a fast-paced environment
• Proficiency in SQL is a bonus