Billing Support Specialist

Job Summary

A company is looking for a Billing Support Specialist II to resolve complex billing issues and enhance patient experiences.

Key Responsibilities

• Investigate and resolve billing concerns by collaborating with patients, insurance providers, and internal teams
• Drive timely and accurate resolutions to billing issues to improve patient experience
• Strengthen processes and resources that support billing operations across the organization

Required Qualifications

• 2+ years of experience in medical billing, healthcare billing support, or revenue cycle operations
• Hands-on experience in a queue-based or ticket-based omnichannel support role
• Experience in independently resolving complex support issues with clear documentation
• Proven ability to communicate with cross-functional partners and external stakeholders
• Strong organizational skills in a fast-paced environment with the ability to manage multiple priorities