Billing Support Specialist

Job Summary

A company is looking for a Billing Support Specialist to improve billing operations and assist in resolving claim denials.

Key Responsibilities

• Troubleshoot and resolve issues raised by Clients and Therapists via Phone and Live Chat
• Identify root causes of problems and collaborate with Product teams for platform improvements
• Educate customers on the platform and provide exceptional customer service

Required Qualifications

• One year of experience with insurance across multiple commercial and government payers
• Strong knowledge of medical terminology, ICD-10/CPT codes, preferably in mental health
• Experience with Claim MD or Availity, including verifying benefits and reading EOBs
• Ability to work independently and adapt to changing priorities in a fast-paced environment
• Bilingual (Spanish preferred) is a bonus