Billing Support Specialist

Job Summary

Providing specialized support and education to members of terminated accounts, the full-time Billing Support Specialist will manage a caseload focused on balance bill defense while working remotely to ensure timely issue resolution and a positive member experience.

Key responsibilities:

• Manage assigned member caseload through proactive advocacy, enhancing member engagement and experience
• Coordinate issue resolution by acting as the point person for member inquiries and collaborating with internal and external stakeholders
• Analyze billing activity to make strategic recommendations for balance bill settlements and maintain accurate documentation throughout the process

Required qualifications:

• High school diploma or GED; some college preferred
• 1+ years of related member support experience
• Experience in billing, insurance, healthcare, or legal environments is a plus
• Proficiency in Microsoft Outlook, Word, Excel, and internet navigation
• Strong knowledge of HIPAA regulations