Billing Support Specialist

Job Summary

To support a growing Customer Experience Team, the full-time remote Billing Tech Support Specialist will assist clients with RCM and billing software inquiries via email, triage support tickets, and promote customer satisfaction through effective communication and problem-solving.

Key Responsibilities

• Respond to customer inquiries regarding RCM and billing software using the help desk platform
• Triage support tickets and escalate issues to appropriate teams with necessary details
• Develop a deep understanding of product offerings to effectively address customer needs and enhance their experience

Required Qualifications

• 3+ years of experience in customer-facing roles such as tech support
• Medical billing background required, with a preference for Physical Therapy billing experience
• Experience in clinical development or medical billing operations
• Highly analytical mindset with strong troubleshooting skills
• Proficient in MS Excel