Billing Support Specialist

Job Summary

To support a growing customer base, the full-time Billing Support Specialist will manage end-to-end billing operations, resolve complex account inquiries, and ensure accurate data while working remotely.

Key responsibilities

• Manage billing operations cases, including resolving invoice discrepancies and account escalations
• Perform detailed customer reconciliations and dataset analysis in Salesforce and billing systems
• Partner cross-functionally with teams to address complex account inquiries and educate customers on payment processes

Required qualifications

• Demonstrated experience in customer-facing roles with a focus on billing operations or accounts receivable
• Strong analytical skills with proficiency in spreadsheet tools, including pivot tables and data manipulation
• Practical experience navigating Salesforce and billing platforms
• Proven ability to de-escalate complex customer matters and communicate effectively
• Habit of case ownership with flexibility to balance customer needs and operational priorities