Billing Support Specialist

Job Summary

Serving as the primary point of contact for billing-related inquiries, the remote Billing Support Specialist will manage customer questions regarding invoices, payments, and disputes while ensuring accurate billing for enterprise clients.

Key responsibilities

• Handle billing-related customer inquiries, explaining charges and resolving issues with a calm, personable approach
• Set up and maintain enterprise account billing, including generating invoices and ensuring billing details are current
• Manage billing disputes from intake through resolution, coordinating with Sales or Finance as necessary

Required qualifications

• Experience resolving billing disputes, collections, or accounts receivable/payable issues
• Comfort working with complex, recurring billing cycles, particularly usage-based or subscription billing
• Prior experience in industries with intricate billing, such as healthcare, financial services, or similar
• Organized and detail-oriented, with the ability to own processes end-to-end
• Bachelor's degree