Billing Support Specialist

Job Summary

A technology startup is seeking a Billing Support Specialist.

Key Responsibilities:

• Monitor and address customer inquiries related to billing, payment processing, and invoices
• Investigate and resolve billing discrepancies or disputes, collaborating with cross-functional teams
• Evaluate and improve billing processes, identifying areas for optimization and automation

Required Qualifications:

• 3+ years of work experience in customer support, billing, finance, or accounts receivable
• Experience with pay-as-you-go monthly billing models
• Experience with ticketing systems (Zendesk preferred)
• Proficiency in using billing software and financial systems; experience with cloud-based billing systems is a plus
• Ability to work independently and collaboratively within a team environment