Billing Team Call Center Supervisor

Job Summary

A company is looking for a Billing Team Call Center Leader.

Key Responsibilities

• Lead and develop a team of Billing Specialists to achieve key performance indicators (KPIs)
• Conduct regular coaching sessions and manage attendance and schedule compliance
• Analyze billing trends and collaborate cross-functionally to enhance the customer journey

Required Qualifications

• Minimum 3 years of leadership experience in a call center environment
• Experience in a subscription-based or telecommunications environment
• Strong analytical and change management skills
• Proficiency in Salesforce, Stripe, and Five9
• Certified or trained in Lean, Six Sigma, or other process improvement methodologies