Billing Team Lead

Job Summary

A company is looking for a Customer Experience Team Lead / Private Pay.

Key Responsibilities

• Lead and support Billing agents through Teams chat and help desk phone line
• Monitor and score calls; provide coaching and feedback to agents
• Handle and research escalated billing complaints via phone, email, and chat

Required Qualifications

• 1+ year of call center experience, preferably in healthcare or billing and insurance
• Results driven with a focus on performance, quality, and productivity
• Direct experience explaining medical billing and patient responsibility
• Coaching or peer-support experience
• Familiarity with Brightree or similar EMR/billing systems is preferred