Biometrics Support Representative

Job Summary

A company is looking for a Biometrics Services Support Representative (US Remote).

Key Responsibilities

• Handle approximately 35-50 inbound phone calls per day
• Take concise, accurate notes on customer needs and experiences
• Provide Tier 1 technical support to users of the biometrics kiosks

Required Qualifications

• US Citizen living in the United States and have lived in the US for at least 3 of the last 5 years
• High school diploma or equivalent required
• 1-3 years of customer service experience, preferably phone-based
• Experience using Zendesk, Salesforce, or another CRM tool is a plus
• Flexible schedule and ability to work remotely with a secure internet connection