Biotech Client Experience Executive
Job Summary
Leading the Client Experience & Onboarding function, the full-time remote Biotech Client Experience Executive will define global strategies, manage performance metrics, and drive organizational leadership to enhance client onboarding and satisfaction in a complex operational environment.
Key Responsibilities
- Define and govern the global Client Experience & Onboarding strategy across Biotech portfolios
- Lead and develop a global team of Associate Directors and Directors, ensuring talent outcomes and succession planning
- Own and report on enterprise performance metrics, driving corrective action plans when necessary
Required Qualifications
- Bachelor's degree required; advanced degree or PMP preferred
- 10-15+ years of progressive leadership experience in client services, operations, or project management
- Demonstrated success in building and scaling global teams
- Proven ownership of enterprise performance metrics tied to revenue and client outcomes
- Experience leading multi-region operating models and governance
Complete Job Description
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