Biotech Client Experience Executive Director

Job Summary

Providing enterprise-level leadership, the full-time remote Biotech Client Experience Executive Director will manage the Client Experience & Onboarding function, shaping client onboarding strategies, overseeing performance metrics, and driving organizational growth across Biotech Operations.

Key Responsibilities

• Define and govern the global Client Experience & Onboarding strategy across Biotech portfolios
• Lead and develop a global team of Associate Directors and Directors, ensuring talent outcomes and succession planning
• Own and report on enterprise performance metrics, driving corrective actions to meet targets

Required Qualifications

• Bachelor's degree required; advanced degree or PMP preferred
• 10-15+ years of progressive leadership experience in client services, operations, or project management
• Demonstrated success in building and scaling global, mid-to-senior-level teams
• Proven ownership of enterprise performance metrics tied to revenue and client outcomes
• Experience leading multi-region operating models and commercial-to-delivery governance