Borrower Advocate

Job Summary

Proactively managing relationships with borrowers, the full-time remote Borrower Advocate will ensure a seamless mortgage experience by providing support throughout the loan lifecycle, addressing inquiries, and preventing defaults.

Key Responsibilities

• Maintain clear communication with borrowers regarding loan terms and servicing processes
• Support borrowers by monitoring project progress and addressing challenges such as delays or budget issues
• Resolve post-closing inquiries and advocate for borrower needs within the organization

Required Qualifications

• Bachelor's degree
• Minimum 1 year of mortgage-related collection, customer service, or sales experience
• Knowledge of the mortgage lifecycle and processing steps
• Experience in real estate transaction methods
• Proficiency in Microsoft Office, particularly Excel or similar spreadsheet software