BPaaS Support Analyst

Job Summary

Serving as the face of the Global BPaaS team, the full-time BPaaS Support Analyst will provide Workday and OSV Service Center support, including user account management, ticket triage, and security administration, in a remote work environment.

Key responsibilities

• Act as the first point of contact for customer support, handling ticket triage and routing
• Create and manage Workday user accounts, including username and password setup
• Troubleshoot and resolve Workday Multi-Factor Authentication (MFA) issues

Required qualifications

• 1-2 years of experience with HRIS platforms and/or business application support systems
• Experience with Workday and OSV Service Center platforms preferred
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Basic knowledge of Salesforce and Workday products or domain
• Experience working in a ticketing/case system