BPO Customer Care Associate

Job Summary

A company is looking for a BPO Customer Care Associate.

Key Responsibilities

• Provide front-line phone customer service to policyholders, beneficiaries, agents, and internal customers
• Field between 75 to 100 calls daily, ensuring customer satisfaction and adherence to service standards
• Maintain knowledge of the insurance industry and collaborate with management to address service issues

Required Qualifications

• 6 months of experience in an office environment
• 6 months of experience using Microsoft Windows PC applications
• 6 months of experience in a work-from-home environment
• High school diploma or GED
• Must pass a drug screen and background check