BPO Lead, Global Seller Onboarding

Job Summary

A company is looking for a BPO Lead, Global Seller Onboarding.

Key Responsibilities

• Oversee and optimize the performance of BPO partners
• Lead strategic business reviews and monitor compliance with SLAs and contractual obligations
• Implement process improvements and drive continuous enhancement initiatives using operational data

Required Qualifications

• Bachelor's degree in Business, Operations, or related field; or equivalent experience
• 4+ years of experience managing BPO vendors or outsourced operational programs
• Proven ability to lead process optimization and performance improvement efforts
• Experience with SLA frameworks, QA programs, and vendor reporting
• Preferred: Exposure to AI/ML, intelligent automation, or robotic process automation (RPA) technologies