BPO Manager

Job Summary

A company is looking for a BPO Manager to oversee global vendor relationships and outsourced operations.

Key Responsibilities

• Lead management of global BPO vendors across offshore and nearshore operations
• Establish and enforce SLA frameworks, performance metrics, and governance standards
• Monitor vendor performance, analyze trends, and drive corrective action plans as needed

Required Qualifications

• 3-5+ years of experience managing BPO vendors or outsourced operations
• Proven experience overseeing offshore or nearshore vendor performance
• Strong knowledge of SLA frameworks, vendor governance, and performance management
• Familiarity with FCRA or regulated data environments preferred
• A dedicated home office space with reliable high-speed internet connection