BPO Operations Analyst

Job Summary

A company is looking for a BPO Program Analyst to support and improve BPO engagement efficiency and effectiveness.

Key Responsibilities

• Manage BPO relationships and analyze engagement performance to ensure adherence to service level agreements
• Act as project manager for special initiatives, ensuring timely completion and alignment with strategic goals
• Design and manage processes to capture and report on BPO engagements, program savings, and benefits

Required Qualifications, Training, and Education

• Bachelor's Degree required
• 3+ years in BPO operations required
• Experience evaluating BPO engagement performance and managing vendor partners preferred
• Experience in the employee benefits or insurance brokerage industry preferred
• Project management experience preferred