BPO Operations Manager

Job Summary

A company is looking for a BPO Operations Manager.

Key Responsibilities

• Ensure service levels, quality standards, and KPIs are met or exceeded
• Collaborate with leadership and teams to align operational practices and customer expectations
• Act as a liaison between offshore teams and internal stakeholders to drive process improvements

Required Qualifications

• 3+ years of experience in operations management, preferably in a BPO or shared services environment
• 2+ years managing field service support operations or similar service-focused functions
• Proven experience managing offshore or remote teams
• Familiarity with Salesforce, Field Service Management tools, or similar platforms
• Ideal candidate would be a Spanish speaker to partner with Spanish-speaking BPOs and customers