BPO Operations Manager

Job Summary

Leading healthcare operations in a remote capacity, the full-time BPO Operations Manager will oversee day-to-day activities, drive performance metrics, and build strong client partnerships while managing high-performing teams.

Key responsibilities

• Lead healthcare customer service, claims, provider support, and related programs to ensure operational excellence
• Drive achievement of key performance indicators (KPIs) and implement action plans for performance improvement
• Serve as the primary operational contact for healthcare clients, preparing operational reports and identifying process improvement opportunities

Required qualifications

• Minimum 5 years of progressive management experience in a BPO or contact center environment
• At least 3 years of healthcare operations experience managing programs such as claims processing and member services
• Demonstrated experience leading large frontline teams and managing operational performance through KPIs
• Strong client relationship management skills and ability to balance multiple priorities in a fast-paced environment
• Understanding of HIPAA regulations and healthcare compliance requirements