BPO Operations Specialist

Job Summary

A company is looking for a BPO Specialist (Remote).

Key Responsibilities

• Maintain accurate BPO rosters, including headcount, schedules, and staffing changes
• Act as the primary liaison between internal WFM teams and BPO partners for roster updates and staffing changes
• Coordinate with IT for access requests and operational needs, ensuring timely resolutions

Required Qualifications

• 2-3 years of experience in a contact center, workforce management, or operations coordination role
• Hands-on experience with roster and schedule management in a customer service or contact center setting
• Strong Excel/Google Sheets skills with the ability to design and improve trackers
• Familiarity with contact center tools such as CRM platforms and WFM systems
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities