BPO Vendor Management Manager

Job Summary

A company is looking for a BPO Vendor Manager to oversee outsourced service center operations and manage relationships with BPO partners.

Key Responsibilities

• Serve as the primary point of contact for BPO vendors, managing daily operations and performance
• Analyze vendor performance data to identify inefficiencies and implement continuous improvement initiatives
• Ensure compliance with contractual agreements and manage budgeting and reporting for vendor operations

Required Qualifications

• 5+ years of experience in BPO vendor management or service operations in healthcare or a similar industry
• Proven ability to manage a BPO team of 150+ staff and drive performance improvements
• Strong understanding of service operations workflows and quality assurance
• Experience managing budgets and cost control within a BPO environment
• Familiarity with international markets and cultural nuances in vendor operations