Branch Support Service Specialist

Job Summary

A company is looking for a Tailored Branch Support Service Specialist II (MST/PST).

Key Responsibilities

• Provide support to branch teams by addressing inquiries and resolving issues
• Assist in the implementation of processes and procedures to enhance service delivery
• Collaborate with various departments to ensure efficient operations and client satisfaction

Required Qualifications, Training, and Education

• High school diploma or equivalent required; associate or bachelor's degree preferred
• Experience in a customer service or support role, preferably in a financial services environment
• Proficiency in relevant software applications and systems
• Ability to work in a hybrid or remote environment
• Understanding of branch operations and regulatory requirements is a plus