Branch Support Specialist

Job Summary

A company is looking for a Branch Support Specialist to provide support and mentorship to new and existing branches and operations personnel.

Key Responsibilities

• Provide daily support to employees in new branches for up to 60 days
• Offer loan-level support and oversee the ticket system
• Deliver feedback and coaching to strengthen file quality and manage pipeline

Required Qualifications

• High School Diploma or equivalent
• Minimum 3 years' experience processing loans
• Previous mortgage sales or branch exposure preferred
• Thorough knowledge of processing requirements for all loan products
• Experience with Microsoft Office applications and knowledge of TRID and RESPA