Branch Support Specialist

Job Summary

A company is looking for a Branch Support Specialist to provide support and mentorship to new and existing branches and operations personnel.

Key Responsibilities

• Provide daily support to new branches for up to 60 days and assist existing branches with new employees
• Oversee the ticket system and provide loan-level support, including pipeline management
• Offer feedback and coaching to enhance file quality and collaborate with the Branch Support Manager

Required Qualifications

• High School Diploma or equivalent
• Minimum 3 years' experience processing loans
• Previous exposure to Mortgage Sales or Branch operations preferred
• Thorough knowledge of processing requirements for all loan products
• Experience with Microsoft Office applications and knowledge of TRID and RESPA