Brand Ambassador Manager

Job Summary

Leading a remote team of online brand ambassadors, the full-time Brand Ambassador Manager will coach and develop team members in the collection and reporting of Voice of Customer (VOC) data while enhancing client presence through brand responses to online reviews.

Key responsibilities

• Manage and develop a remote team of online brand ambassadors in VOC data collection and reporting
• Collaborate with clients to create guidelines and schedules for the OBA program
• Identify opportunities to enhance client support and leverage individual OBA strengths for team efficiency

Required qualifications

• Bachelor's Degree in statistics, business, marketing, IT, or a related field
• 2 years of management experience in retail, marketing, or analytics
• 1 year of experience in analytical, internet-based reporting
• Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint
• Experience in account/client management is desirable