Brand Protection Manager

Job Summary

Proactively managing strategic client journeys, the fully remote Brand Protection Manager will develop and implement tailored brand protection strategies, translating data into actionable insights while collaborating with cross-functional teams to exceed client expectations.

Key responsibilities

• Own the customer journey by creating and improving brand protection strategies that exceed client expectations
• Lead quarterly business reviews and strategy sessions, translating data into business value and demonstrating ROI
• Serve as the liaison between clients and internal teams, collaborating to meet KPIs and identify growth opportunities

Required qualifications

• Previous experience in Brand Protection, Customer Success, or Account Management, ideally within the IP or legal tech space
• Ability to handle client calls independently and manage challenging conversations effectively
• Familiarity with IP laws and trends is preferred but not mandatory; a strong willingness to learn is essential
• Comfort with navigating various platforms and technical tools, with a proactive approach to problem-solving
• Experience in a fast-paced, collaborative tech environment rather than a traditional law firm setting