Branded Website Supervisor

Job Summary

A company is looking for a Branded Website Supervisor to manage the Branded Website team and enhance customer experience.

Key Responsibilities

• Lead daily operations of the Branded Website team, focusing on employee engagement and customer satisfaction
• Monitor service levels and performance metrics, reporting trends to management
• Serve as the primary point of escalation for complex customer support issues and manage support tickets

Required Qualifications

• High School Diploma or GED required
• Minimum two years of customer service or experience in customer experience roles
• One to two years of printing industry knowledge required
• Two to three years of customer support experience within the printing industry
• Three or more years of online trade print experience preferred