Broker Contract Specialist II

Job Summary

Providing comprehensive support and communication to brokers and agencies, the full-time remote Broker Contract Specialist II will manage documentation reviews, ensure compliance with contracting and regulatory requirements, and assist with broker onboarding and data maintenance.

Key responsibilities

• Review and analyze documentation from brokers and agencies to ensure compliance and timely processing of agreements
• Respond to inquiries and resolve broker commission issues while maintaining accurate records in relevant systems
• Support Broker Sales Representatives with account-related issues and participate in process improvement discussions

Required qualifications

• High School Diploma or GED
• 3 years of customer service or broker communication experience
• Proficiency in Microsoft Office applications, particularly Excel and Salesforce
• Experience in the health insurance or managed care industry is preferred
• Ability to work in a fast-paced environment and manage multiple customer service demands