Broker Experience Manager

Job Summary

A company is looking for a Broker Experience Manager to serve as the primary partner to its broker community, focusing on relationship management, onboarding, and community engagement.

Key Responsibilities

• Manage relationships with a portfolio of business brokers and conduct regular check-ins
• Lead onboarding for new brokers and create scalable enablement content
• Design and host virtual events to foster community engagement and knowledge-sharing

Required Qualifications

• 2-5+ years in Customer Success, Relationship Management, Community, or similar roles
• Experience in marketplaces or professional services preferred
• Comfortable running customer trainings, webinars, or online communities
• Tech-savvy with the ability to learn new tools and workflows quickly
• Experience in startup or fast-paced environments is a plus