Broker Licensed Support Representative

Job Summary

Providing level III support center customer service excellence, the full-time Broker Licensed Support Representative will resolve member and provider issues, deliver product information, and support quality improvement initiatives while working remotely across multiple communication channels.

Key responsibilities

• Provides service support to members and providers through phone, chat, and email, addressing a variety of inquiries related to Medicaid, Medicare, and Marketplace
• Handles escalated calls and documents all communications accurately to ensure effective issue resolution and member/provider engagement
• Conducts research and develops materials to enhance member/provider relationships and satisfaction while achieving individual performance goals

Required qualifications

• At least 2 years of customer service or call center experience in a fast-paced environment
• Understanding of insurance products, including Medicaid, Medicare, and Marketplace enrollment processes
• Data processing experience and proficiency in Microsoft Office suite
• Ability to maintain confidentiality and comply with HIPAA regulations
• Strong organizational and time-management skills to manage multiple tasks effectively