Broker Support Associate
Job Summary
Responding to broker support inquiries, the full-time remote Broker Experience Associate will maintain relationships with professional ticket brokers, process refunds, and identify operational improvements.
Key responsibilities
- Respond to broker inquiries via email and phone in a timely manner
- Process refunds or credits and manage seller payments
- Mitigate issues between buyers and sellers, providing administrative support as needed
Required qualifications
- Must reside in New York, New Jersey, North Carolina, Texas, Tennessee, or Oregon
- Minimum of 1+ years of customer service, sales, or client relations experience
- Bachelor's degree preferred
- Experience with live event ticketing software is a plus
- Proficient in Zendesk (or similar software), G-Suite, and Excel
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 47,803 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
Wikipedia Wikipedia URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
