Brokerage Support Analyst

Job Summary

A company is looking for a Brokerage Support Analyst to assist with client support operations and ensure a seamless trading experience.

Key Responsibilities

• Serve as the primary point of contact for brokerage clients, assisting with account questions and onboarding
• Monitor support queues, prioritize urgent issues, and manage account maintenance requests
• Escalate compliance concerns and help improve customer experience through knowledge base development

Required Qualifications

• 1-3+ years of experience in brokerage support, financial services, or trading operations
• Familiarity with futures trading, brokerage accounts, or trading platforms
• Experience with ticketing systems such as Zendesk or Intercom
• Knowledge of futures markets, margin, and risk controls is preferred
• Experience in a startup or high-growth company environment is a plus