Business Analyst

Job Summary

A company is looking for a Business Analyst 2 to implement and optimize customer experience automation solutions using AI-powered conversation intelligence.

Key Responsibilities

• Conduct quality control and peer review of AI-generated insights and analytics dashboards
• Collaborate with data science teams to design and refine machine learning models for customer interaction analysis
• Deliver high-quality professional services projects aligned with scope, timelines, and ROI expectations

Required Qualifications

• Bachelor's Degree in a relevant field or 5+ years of equivalent work experience in analytics, AI, or CX automation
• Hands-on experience with AI/ML concepts for NLP and predictive modeling in customer experience
• Familiarity with contact center operations and AI/Automation for customer experience improvement
• Knowledge of database query languages and experience optimizing search through ML techniques
• Strong understanding of business strategy and data visualization for translating AI insights into actionable outcomes